Customer Service Specialist- German

Job description:

Description

Customer Service Specialist German Speaker (Remote) About TalentWorldGroup At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation. Position Overview We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. Native-level German and fluent English are required. This role supports a high-quality, home-based project in the online travel industry, delivering first-level customer service via inbound and outbound channels. The position involves multitasking, including managing several simultaneous cases and phone calls, with a focus on handling modifications, cancellations, deposit claims, and escalating complaints. Key Responsibilities Handle inbound and outbound customer service calls and case management Serve as the first point of contact for homeowners using a booking platform Provide timely, high-quality assistance to customers, especially during escalations Log, classify, and follow up on all customer interactions Maintain accurate records of call history and resolutions Analyze call data and share customer feedback Stay up to date with process and platform changes Collaborate with internal and external teams through clear, documented communication

Requirements

Native-level German and fluent English Proven customer service experience Ability to multitask between live calls and case handling Solid computer literacy and experience working online Experience handling both inbound and outbound interactions Clear, empathetic, and professional communication under pressure Nice to Have Experience with Zendesk or similar ticketing platforms Familiarity with Slack or online team collaboration tools Background in the online travel industry Technical support background (electronics, machinery, or industrial sectors) Proficiency in Salesforce and standard office tools Technical Requirements Internet: Stable wired broadband connection Hardware: Processor: Minimum 1.8GHz (64-bit preferred) RAM: 8GB+ Storage: Minimum 10GB free Screen: 1920x1080 resolution preferred Wired USB headset Operating System: Windows 11 or later macOS 13 or later Work Schedule (CET Time Zone) Monday to Friday: 9:00 AM 10:00 PM Saturday to Sunday: 12:00 PM 8:00 PM (must be available for one of the days for 4hrs)Evening shifts (after 6:00 PM) and weekend shifts become available after 34 weeks in production Two days off per week

Offer

100% Remote Work Flexible, project-based assignments Long-term collaboration opportunities Career development and learning paths Gamification program (performance-based bonuses and paid holiday hours) Freelance cooperation agreement- Join Us If you are customer-focused, tech-savvy, and thrive in a fast-paced, remote environment, wed love to hear from you. Apply and qualify yourself by 20th of March, to start training the week after.