Information

  • Sector: Marketing and Communications
  • Contract: Full time

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Customer Service Specialist with a Native Level of French

Spain » Barcelona

Job description:

Description

Our client is an outstanding French company in the Marketing department. They are a team of marketers and developers that offers software products. A duo that ensures that their platform meets the sales and loyalty requirements of brands on a daily basis.As a Customer Care Specialist:· You will follow a Customer portfolio and closely work with Customer Success Manager(s) (sharing feedback, documentation, meeting preparation, etc..).· You will draw and deliver empowerment programs for your customer’s portfolio.· You will onboard new customer: ensure the handling of the platform and the implementation of the basics.· You will design and lead action plan to drive product awareness, adoption and meet customer goals.· You will set up regular touch points with customers to assure their evolution and adoption.· You will be the direct contact for your customers regarding platform questions or issues (via ticketing).· You will participate in client meetings with Customer Success Managers to understand their digital strategy and key business objectives.· You will be the expert on new product features for internal teams and customers.· You will contribute to knowledge library and enablement resources (eLearning, use case library, certification, documentation, etc.).· You will gather and share feedback with internal teams for continuous improvement of our programs & product.

Requirements

You are the person we are looking for if:· You have a native or bilingual level of French.· You have an advanced level of English (Advanced level of Spanish would be a plus).· You own a Bachelor’s Degree in Business or Marketing.· You have at least 3 years experience in CRM, Customer Success or Digital Marketing role.· You have strong written & verbal communication skills, client-facing experience, and a customer-first attitude.· You have a good understanding of campaign analytics and campaign optimization and interest in marketing trends.· You are able to manage multiple activities in parallel.· You have strong organizational skills.· You are flexible, you can adapt quickly to changing priorities; capable of operating in a dynamic environment.· You have some experience as a Customer Care Specialist.

Offer

What do we offer?· You will be working in Barcelona city center.· You will work from Monday to Friday.· You will have an hybrid model (minimum 5 days per month working from the office).· You will receive some tickets restaurant.· You will get a medical insurance.· You will have 35 days of holidays per year.

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