Information

  • Sector: Customer Service
  • Contract: Full time

Languages

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Customer Service Specialist with Czech / Slovak

Remote ยป Remote

Job description:

Description

We're firm believers that happiness is attainable for everyone. That's why we offer our customers the widest selection of home and garden furniture at attractive prices, in 17 markets across Europe, and constantly expanding our reach.Our motto 'Delivering Happiness' isn't just a slogan. It's the driving force behind everything we do. From the happiness of our customers to the fulfillment of our employees, this philosophy guides us in every aspect of our daily work.At Beliani, we cultivate a vibrant team spirit, where over 600 friendly and talented individuals tackle new challenges together every day. If you thrive on continuous growth, embrace challenges, and seek a dynamic work environment - seize the opportunity to shape the future of e-commerce with us today! Your responsibilities:Telephone and e-mail service for Czech and/or Slovak-speaking individual clientsPresenting Beliani products to our clientsChat serviceTaking care of the timely execution of ordersCustomer service inbound pre and post-sale via phone, e-mail and chatProcessing ordersReporting to the Country Team LeaderSupporting other markets in English

Requirements

You are native / fluent in Czech and/or Slovak (min. C1)You have a communicative level of English (min. B2)You have great written and communications skillsYou have good cultural knowledge of a given marketYou are a fast learnerYou have a good typing speed (min. 45 wpm)You have good Microsoft Office and Google Cloud suite knowledgeYou are able to work in a team as well as individuallyYou are located in Szczecin (Poland) or would like to relocateYou are able to work under pressure and multitask

Offer

Work in an international environment within the Customer Service department in a fast-growing companyWork in a pleasant atmosphere within a great teamCareer and self-development opportunitiesTraining in all aspects of customer service - experience is therefore not essentialAttractive salaryFull time employment contractCompany party 1 x / yearNon-corporate company structureRelocation support