Information

  • Sector: Customer Service
  • Contract: Full time

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Customer Service Specialist with German

Spain » Barcelona

Job description:

Description


<p>If you are passionate about customer service and have a native level of German and good level of English, this is the opportunity you are looking for! You'll join an international company and be part of a dynamic, multicultural team.</p>

<p>During your day to day :<br />- You will respond to clients phone calls and emails with troubleshooting tips and specific instructions.<br />- You will access and update clients accounts through computer-based systems.<br />- You will solve  inquiries and complaints.<br />- You will use and maintain software and databases appropriately.<br />- You will promote and maintain high-quality technical support standards within the Technical Support department achieving the agreed service levels.</p>

Requirements


<p>You are the person we are looking for if:<br />-You have Native level of German and good level of English, written and spoken. <br />-You have relevant customer/technical support experience.<br />-You have knowledge of Windows/Mac OS operating systems and associated web browsers Internet Explorer, Chrome, Safari, Firefox.<br />-You have knowledge of mobile apps, both iOS and Android.<br />-You have strong customer service skills, ability to show empathy to patients, ability to retain detailed information, troubleshoot and solve problems, strong verbal and written communication skills, including effective listening skills.<br />-You are available to start in February or March</p>



Offer


<p>-You will have an interesting technical support position in a new project that is constantly growing.<br />-You will work morning or evening shift. <br />-You will have a competitive base salary of 22,6 K EUR per year <br />-You will have the chance to continue developing your career.<br />-You will be part of a dynamic and multicultural environment.<br />-You will work in the center of Barcelona with very good connection to public transport.</p>

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