Position: Customer Service Support Agent - German SpeakingLocation: Dublin City, IrelandType: PermanentHours of Work: 8 hour shifts. Rotating 8 week roster with day, evening, alternating weekends and 1 week of night shifts.Salary: €39,000 + bonus values 2-3K per annum & excellent benefitsRole: Hybrid Model - 3 days WFH & 2 days WFO (Onsite Classroom style training for the first 4 weeks and then mentoring/buddy training for additional 4-8 weeks pending on experience onsite as well.) Looking for a new opportunity within customer services, where you will be constantly challenged, learn new experiences? Become part of the team at a financial services company with global operations and brand recognition who are seeking to employ a German speaking Customer Service Agent to join the Dublin team offices. You will be responsible for providing excellent quality service to clients & customers through phone and email, along with providing interdepartmental support. Main responsibilities include:Maintain a high degree of quality and accuracy in workAnswers calls/emails to our client’s standards, by consistently delivering high quality call handling that meets established metrics and goalsFollow guidelines and policies and continually remain updatedAssisting internally with administration as requiredBe committed to learn and develop extensive product knowledge in order to provide correct and timely information to clients and customersRespond to customer enquiries efficiently and professionally and liaising with other departments for support to ensure sufficient response is delivered. When required, ensure case ownership and follow up on your individual caseload.
The Requirements:Customer Service / call centre experience preferredFluent in spoken & written English & GermanExcellent communication, interpersonal and eloquent writing skills in both languagesWorking towards targets and team KPI's in a fast-paced environmentMultitasking and time keeping skillsAble to work independently, solve problems and deal patiently with customersFlexible & works well as part of a teamAbility to commute to Dublin based offices on hybrid model
Employee Benefits:Pension SchemeHealth care + dental SchemeAnnual Leave of 23 days + 2 company days + 10 days public holidays,Free car parking / public transport subsidyChildcare allowanceSports and social club & Education assistanceand more.If interested, apply via the link below.