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  • Sector: Customer Service
  • Contract: Full time

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Customer Service Team Leader - Italian Market

Spain » Barcelona

Job description:

Description


<p>One of the world’s largest organizations that supports market leaders across the globe is looking for a Italian Team Leader to join a brand-new magical project.</p>

<p>The team leader must have experience contact center environment managing their own team & has a passion for people. The ideal candidate must thrive on coaching, training & leading a fast pace team & able to provide outstanding results.</p>

<p>As a team leader you will ensure that your team of 12-15 agents are performing exceptionally well & providing the customer with a world-class experience whilst making everything feel magical. You will also be tasked with providing regular performance feedback & coaching to allow your team to have positive career progression.</p>

<p>Requirements</p>

<ul><li>You are native German and fluent in English</li><li>Demonstrable experience in the contact center environment as Team Leader, going above and beyond to provide an amazing service that delights customers.</li><li>An enthusiastic, positive and driven approach, with excellent organizational skills and an interest in developing yourself and others to deliver results.</li><li>Experience in Performance Management with a strong commitment to providing excellent Customer Service.</li><li>Experience working in a fast-paced environment, with the flexibility to adapt efficiently to changing priorities</li><li>Strong analytical skills and the ability to drive changes, you use your own initiative whilst being innovative and creative.</li></ul>

<p>Benefits</p>

<ul><li>39 hours per week - Full time contract – Monday to Friday</li><li>Salary - €22.000 + annual bonus of up to €2.000</li><li>Fantastic career progression opportunities</li><li>Magical office culture</li><li>Discounted access to over 1800 gyms & sport centers across Spain.</li></ul>

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