Information

  • Sector: Customer Service
  • Contract: Full time

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Customer Service with a High Level of German

Portugal ยป Lisbon

Job description:

Description

As a Customer Service Agent you will be responsible for delivering exceptional customer experience by consistently providing solutions to the customers.

During your day to day:

- You will handle calls/emails in both German and English;

- You will have 80% Inbound and 20% Outbound communication with the customers;

- You will handle special requests;

- You will manage reservations;

- You will handle complaints and contact the hotels in case required.

Requirements

You are the person we are looking for if:

- You have passion to service end-customers (B2C) of a leading tourism company

- You have excellent communication skills high focus on customer satisfaction

- You have native or very high language skills in German (verbal, reading, writing) + good in English (reading, writing)

- You are customer service-orientated and a high focus on customer satisfaction

Offer

- You will start of an International career

- You'll be joining an Award winning team

- You will have the possibility to work with prestigious brands

- You will be part of an Innovative and forward thinking company

- You will live in Lisbon, a great place to live and work

- You will receive an attractive base salary, food allowance and bonus system a weekly working time of 40 hours (full time) in shifts from Monday to Sunday

- You will receive a signing bonus

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