Customer Service with Slovenian – Sofia, Bulgaria

Job description:

Description

Are you ready to grow your career in customer service while working for a leading global tobacco brand? Join an international team in Sofia and become part of a fast-growing environment where quality, accuracy, and customer satisfaction are top priorities.This is an exciting opportunity to develop professionally with structured training, continuous upskilling, and clear career progression.About the CompanyOur client is a global leader in technology and services, helping world-renowned brands grow through digital innovation and customer experience solutions. Operating in more than 70 countries, the company specializes in digital content, analytics, and customer support, offering advanced tools, training programs, and long-term career opportunities in an inclusive and forward-thinking workplace.Your ResponsibilitiesSupport customers via phone, email, and chatProvide accurate information based on strong knowledge of products, brand, and industry standardsConduct research to ensure complete and precise responses to inquiriesDeliver a positive, efficient, and solution-oriented customer experienceWork both independently and collaboratively within a teamCandidate ProfileNear-native Slovenian, minimum C1 level, written and spokenEnglish at B2 level or higherPrevious experience in customer service or a similar roleStrong communication and interpersonal skillsCustomer-focused mindset with high attention to detailGood typing skills and proficiency in MS OfficeExperience working with CRM systemsAbility to work independently and as part of a teamCompleted high school educationEmployment DetailsFull-time positionWorking model: B&MWorking hours:Monday to Saturday: 09:00 to 23:00Sunday: 10:00 to 19:00Shifts scheduled within these hoursTraining: 3 weeks of training plus 1 week nestingSalary: 3700 BGN grossPerformance bonus of up to 10 percent, applicable after the first 6 monthsRelocation Package14 nights in a city center hotel with breakfast includedTravel expense reimbursement up to 250 EUR after 6 monthsOptional salary advance of 540 EUR net upon request, transferred within 5 working daysDedicated Relocation Expert providing full supportAirport pickupAssistance with accommodation24/7 availabilityAdditional BenefitsFully paid initial training and onboardingContinuous training and upskilling programsProfessional Development and Career Navigation programsAdditional medical insuranceHealth and Life InsuranceMultisport cardTransport allowance25 EUR monthly internet allowancePerformance bonusesBonuses for life eventsExtra paid leave for educationCorporate discountsCompany events and referral bonus programLife in SofiaSofia offers the perfect balance between professional opportunity and lifestyle. As one of Europe’s most affordable capitals, it combines a growing international business scene with rich cultural heritage, vibrant social life, modern infrastructure, and easy access to mountains and nature.If you are looking for an international career step where you can develop your skills and work in a supportive, dynamic environment, this opportunity in Sofia could be the perfect match.Apply now and take the next step in your international career.