Customer Solutions Advisor with German in Bulgaria

Job description:

Description

Join a global company specializing in smart and energy-efficient lighting solutions.Their innovative products and systems improve people’s quality of life, make cities more sustainable, and help businesses operate more efficiently.Respond to inbound customer queries via phone, email, chat, or messaging platforms.Assist users with pre-sales questions, general inquiries, and technical support.Ensure customer satisfaction by delivering clear and effective solutions.Escalate complex issues to higher-level support when needed.Manage and update your individual support ticket queue.Collaborate with team members to resolve cases efficiently.Follow internal guidelines and provide feedback to improve processes.

Requirements

Fluency in German (C1 or above) – spoken and written.Good command of English – for training and internal communication.Previous experience in customer service or tech support (6+ months preferred).Strong written and verbal communication skills.Ability to explain technical issues clearly to non-technical users.Customer-focused mindset and active listening skills.Proactive, empathetic, and a team player.Interest in tech trends and IT topics.Ability to handle sensitive data with discretion and professionalism.

Offer

Full-time position with shifts from Monday to Friday, 9:00–21:00 – enjoy your weekends off!Hybrid work model available after 6 months.Competitive salary: 3,900 BGN/month.Modern office located close to public transport (bus and metro).Relocation support: travel expenses + accommodation if needed.Fully paid initial training and continuous upskilling through internal programs.Career growth through structured development and navigation programs.Access to health and wellness initiatives.Additional perks:Private Health & Life InsuranceMultisport cardTransport allowanceBonus for special life eventsExtra paid leave for educationCorporate discountsCompany events and more!