Customer Solutions Specialist with Polish - Remote from BUL

Job description:

Description

FULLY REMOTE | HEALTH INSURANCE | FOOD VOUCHERS | MULTISPORTWhy consider this role?Fully remote positionAdditional health insuranceFood vouchersMultisport cardWork across customer care, technical support and salesOpportunity to develop both client-facing and commercial skillsFlexible shift coverage, including occasional night shifts when requiredYour missionBe the go-to person for customers — from answering product questions and troubleshooting technical issues to providing pre- and after-sales support and developing existing business relationships.You’ll combine customer care, technical know-how and a commercial mindset to create great customer experiences and support business growth.What you'll doSupport customers via voice, email and chatHandle technical and billing inquiries and provide troubleshooting supportGuide customers through products, features and functionalityDeliver pre-sale and after-sale supportEscalate product safety or regulatory concerns through the defined channelsManage and grow relationships with existing and new accountsDevelop strategies to grow revenue within your business portfolioPrepare and deliver presentations and technical product demonstrationsCommunicate with both B2B and B2C customersWhat you bringExcellent: PolishVery good English skillsStrong communication and customer service skillsExperience with voice support is an advantageSales experience is a plusTechnical curiosity and a problem-solving mindsetConfidence using digital tools and communicating with customersAbility to build relationships and understand business needsYour working modelFully remote from BulgariaThe role is primarily focused on daytime shifts, with occasional night shifts when business needs require it.A good move for you if…You enjoy combining customer interaction with technology and sales, are comfortable solving problems and want a remote role where you can build both your customer-facing and commercial skills.Let's talkSend us your CV in English and include reference number GS_.Astrea Recruitment | 19 years of recruitment expertise | License No. 1809