Customer Spec. (Dutch-speaking) Travel & Guest Experience

Job description:

Description

Travel & Hospitality | Porto | RemoteConcentrix is a global leader shaping the future through technology and innovation, operating in 70+ countries and partnering with world-renowned brands.And so, for our client, a leading global online travel platform connecting millions of travellers with accommodation, transportation options, and travel experiences worldwide, we are looking for Customer Support Specialists in Porto, Portugal.What will you do?As a Customer Support Specialist, you will support customers throughout their booking journey and help them find the right solutions for their travel needs.Your responsibilities will include:Assist customers with online bookings, reservations, and travel-related requestsRespond to customer enquiries through email, chat, and phoneProvide accurate and timely information while keeping customer and booking details up to date in internal systemsBuild strong relationships with customers by addressing their questions and resolving issues with professionalism and empathyProvide effective solutions to ensure a smooth and positive customer experienceFollow company policies, procedures, and service guidelines when assisting customersEscalate complex cases when necessary, following the appropriate proceduresIdentify recurring customer issues and share feedback to help improve processes and the overall customer experience

Requirements

What are we looking for?Fluent in Dutch and English, both written and spokenPrevious experience in Customer Service, preferably in the travel, hospitality, or online booking industryPassion for travel and hospitality and a good understanding of travellers’ needsComfortable applying company policies and procedures to provide effective customer supportAbility to work independently, make sound decisions, and accurately document customer interactionsStrong problem-solving skills and a customer-oriented mindsetExcellent communication and interpersonal skillsAbility to work in a fast-paced, international environmentDon’t tick every box? We still encourage you to apply! Your experience may be a great fit for this or another opportunity at Concentrix.

Offer

What’s in it for you?Competitive salary + performance bonusFully paid trainingCareer development opportunitiesFree Learning and Leadership Development programsBring-a-Friend referral bonusWork from home in Porto, PortugalOpportunity to work in an international and dynamic environmentAt Concentrix, your development matters. Around 80% of our managers and leaders have been promoted internally.