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  • Sector: Customer Service
  • Contract: Full time

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Customer Success Associate

Belgium » Brussels

Job description:

Description


<p><strong>Customer Success Associate</strong></p>

<p><strong> </strong></p>

<p>We are currently looking to hire several Customer Success Associates for a growing start up with 40 employees.</p>

<p>Customers are our obsession; they are at the heart of everything we do – the Customer Success Team is on a mission to help its clients and attending their queries with the highest standards.</p>

<p>Opening in new markets like France, Spain, Denmark and Sweden we are now looking to hire young, smart and hungry talent to take their career off with us.</p>

<p> </p>

<p>As a member of the Customer Success Team, your <strong>responsibilities are:</strong></p>

<p> </p>

<ul><li>Understanding our products and its requirements</li><li>Helping customers understand and use our products’ powerful features to the fullest</li><li>Forwarding our customers’ voices to the business, directly impacting in the product development</li><li>Providing training to our users, analysing usage data, surveying users, running Business Reviews  via video call or F2F, presenting product roadmap, etc.</li><li>Optimizing and developing processes to improve customer success</li><li>Troubleshooting, looking for both effective and efficient solutions for problems</li></ul>

<p> </p>

<p><strong> return you will be:</strong></p>

<p> </p>

<ul><li>FLUENT ENGLISH SPEAKER</li><li>AND MOTHER TONGUE French OR German OR Dutch OR Danish OR Swedish OR Italian OR Spanish</li><li>Master’s Degree in Marketing or Business preferred</li><li><2 years of experience and great willingness to learn</li><li>Ability to work and thrive in a fast-paced environment</li><li>Entrepreneurial mindset and a willingness to get your hands dirty</li><li>Excellent communication skills (both written and verbal)</li><li>A true team player. Taking ownership and taking care of your peers</li><li>Being able to make a customer smile, even from behind a phone or computer</li></ul>

<p> </p>

<p><strong>What we offer:</strong></p>

<p> </p>

<ul><li>Highly competitive salary package</li><li>Become one of the key employees of a fast-growing start-up</li><li>Open, respectful and fun company culture</li><li>Have a real impact on the company’s growth and evolution</li><li>Work with people who love what they do every day</li></ul>

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