Customer Support Advisor

Job description:

Description

Answering inbound calls and emails from German-speaking usersResolving questions related to bookings, accounts, payments, and platform usageTroubleshooting and guiding users through online solutionsEscalating complex cases when necessaryProviding a seamless, friendly, and high-quality customer experienceUsing internal tools, knowledge bases, and scripts to support users efficientlyMeeting performance KPIs (speed, quality, customer satisfaction)

Requirements

Fluent German (C1) and good English (B2+)Previous customer service experience is a plus (e.g., call center, hospitality, retail)Strong communication, empathy, and active listening skillsAbility to work in a fast-paced, tech-driven environmentComfortable working in shifts (including weekends and holidays as needed)Basic technical skills and quick adaptability to new tools and systems

Offer

Full-time employment contractThe company offers an accommodation allowance for employees relocating to GdańskMonthly salary with transparent structureUp to 5% monthly performance bonusRetention bonus every 6 months – up to 1500 PLNAfter 1 year of employment: $150 voucher for the client’s lifestyle platformFull training and onboarding providedReal career growth opportunities in a global companyWork in a supportive, multilingual team environment