Customer Support Agent with High Level of German and English

Job description:

Description

Who we are   CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.  CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!  Our Client Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As well as this, they are well-known for their relentless pursuit to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.  We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. We´re Curious: Proactive approach to problem-solving and a “can do” attitude. We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.   What you will be doing? Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions Offering an omnichannel service to our consumers via telephone, email, chat, and social media Developing a sound understanding of the products and services offered by our client Embrace our company values and act as a brand ambassador 

Requirements

What skills & experience will you bring to us? A fluent level of German  with exceptional grammar and spelling skills High level of English (Both written and spoken) A genuine passion for delivering outstanding customer service Ability to deal with sensitive calls with empathy Strong administrative skills with a keen eye for detail A professional outlook and proactive approach to problem solving 

Offer

What do we offer? Start date: ASAPContract: Temporary, 3 months contract (1-month probation period) Full time: (39 hours/week) Working days/Hours: Monday to Thursday from 9:00am to 6:00pm and Friday from 9:00am to 5:00pmSalary: €17,537.76 gross per yearIncentives: Top performance incentives Holidays: 2 accrued days per month / 24 calendar holidays per yearPaid bank holidays + 1 extra day in lieu Hybrid model: 4 days per month at the office, the rest working from homeTraining: 2 weeks of full-time training based in the officeOffice location: Barcelona (La Sagrera)   Other Benefits:  Best-in-class people engagement activities and programs Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment Employee Assistance Program - Free, confidential, and impartial guidance and support Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation Option to sign-up for Discounted Private Health Insurance Referral Program – Bring a friend and get a referral bonus. Access to LinkedIn specialised training & courses.