Information

  • Sector: Customer Service
  • Contract: Full time

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Customer Support Analyst - 12 month Contract

Ireland » Dublin

Job description:

Description

This is a unique opportunity to join Voxpro  and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences and support.

 You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. Your chance for success doesn’t necessarily depend on your education or your previous experience, and this is what we love about Voxpro. At Voxpro we can offer a promising career with lots of opportunities to progress within the company. We believe in supporting  talent  and encouraging our employees to grow and succeed .

We now have exciting opportunities to join our team on a 12 month basis originally as a Customer Support Analyst for one of our Global clients in a fintech industry.

What you will do: 


Provision of an excellent support experience to our customers users via email (no phone calls)
Responsible for providing support to customers by investigating, troubleshooting and resolving cases across multiple channels.
Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.
Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
Always be on the lookout for ways to improve the way we do things
Advocate for users and pass ideas and best practices on to the rest of the team
Update the internal knowledge base when you discover something new
Establish effective working relationships with team members. 

Requirements

What we are looking for: 


Fluent in written and spoken English
Minimum of 1 year of relevant experience in customer support and or technical support role
Previous support experience in a call centre

Previous experience working with CRM (ideally, Salesforce)
Excellent problem-solving abilities
Empathetic and can communicate in a caring and friendly manner
Strong time management skills and motivation to exceed expectations
Ability to work with systems you may not have come across before
Enjoy working in a fast paced environment
Good with working with computers and troubleshooting skills 
Strong team spirit with a passion and drive to help users and to deliver the best customer experience 

Offer

Benefits/Package

  • Free company doctor

  • Free onsite therapies (Massage, Reiki)

  • Free breakfast - cereals, fruits, juices

  • Tenured based pension, paid maternity & paternity cover

  • Cycle to Work Scheme.

  • Learning & Development programs/opportunities

  • Sports and social events

  • Subsidized city Centre staff car parking

  • Bus/Luas/Dart tax saver scheme

Want to join our amazing team? Send us your CV and one of our recruiters will get in touch with you.

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