Customer Support Analyst with Norwegian/ Relocation to Sofia

Job description:

Description

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together! For one of our clients – one of the biggest providers of digital solutions, AI automation, and customer experience services, helping global brands deliver top digital experiences in fintech, high-tech, tourism, and gaming, we are looking for – Customer Support Analyst with Norwegian (Relocation to Sofia/Bulgaria). Key Responsibilities:Deliver outstanding customer support through email, chat, and phone communication;Respond to customer questions and resolve issues related to our products and services;Assist customers with troubleshooting and help them overcome technical difficulties;Follow up on pending cases to ensure customer satisfaction;Share customer feedback and improvement suggestions with the product and tech teams;Communicate in a friendly, professional, and helpful manner at all times.

Requirements

Requirements:Proficiency in Norwegian and very good English skillsPrior experience in a customer support role, ideally within a tech or fintech company;Strong analytical and problem-solving abilities with great attention to detail;Clear and effective communicator, capable of simplifying complex topics for customers;Self-motivated and able to work independently while managing multiple tasks.

Offer

What our client offers:Attractive salary and benefits package;Extra health and vision coverage for employees and their families;Free access to online courses, coaching, and personal development sessions;Wide range of discounts on restaurants, beauty services, transport, and more;Relocation package for Sofia, Bulgaria;Supportive and inclusive company culture. If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_). Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).