Customer Support Associate with Norwegian & English – Sofia

Job description:

Description

About UsFor more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.???? About the RoleWe are looking for Voice Customer Support Associates with Norwegian and English to handle inbound customer calls for a leading international telecommunications provider. This is a pure customer service role with no sales or upselling, focused on resolving customer issues and providing accurate, professional support.Key ResponsibilitiesHandle inbound customer calls and provide professional supportResolve customer issues related to services, billing, SIM cards, top-ups and roamingProvide accurate information and troubleshoot basic issuesResolve customer concerns efficiently and aim for first-contact resolution whenever possibleDocument customer interactions accurately in the system Maintain high standards of quality, empathy and professionalism in every call

Requirements

???? What We’re Looking ForMust-have:Norwegian – minimum B2 levelEnglish – minimum B2 levelUndergraduate, graduate, postgraduate degree or equivalentStrong communication and active listening skillsGood computer skills and ability to work with multiple systemsNice-to-have:Previous experience in customer service, BPO or telecommunicationsExperience with CRM or ticketing systemsStrong problem-solving and customer-focused mindset

Offer

???? What You’ll Get???? Compensation & BenefitsCompetitive salary + performance-based bonusesAdditional health insuranceFood vouchersFully paid training and onboardingRelocation support for eligible candidates moving to Sofia???? Work EnvironmentOn-site position in our Sofia office (Relocation to Bulgaria with 21 days accommodation)Monday–Friday | 09:00–18:00???? No Sales. No Upselling. Just Great Customer Service.If you’re fluent in Norwegian and English and enjoy helping people, solving problems and making every interaction count, this could be your next career move.