Customer Support Associate with Polish & English – Sofia

Job description:

Description

About UsFor more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.???? About the RoleWe are looking for a Customer Support Associate with Polish and English to join our team supporting customers of a leading international telecommunications provider.You will assist customers through inbound voice and non-voice channels, including phone, email, and chat. This is a pure customer service role with no sales or upselling, focused on providing accurate information, resolving issues, and delivering an excellent customer experience. You will support customers with day-to-day service-related questions, such as topping up credit, SIM activation, roaming usage, and other general service inquiries..Key Responsibilities:Handle inbound customer inquiries via phone, email, chat, and other supported channelsAssist customers with service-related questions, including top-ups, SIM activation, roaming usage, and general account inquiriesResolve customer concerns efficiently and aim for first-contact resolution whenever possibleAccurately document customer interactions and follow established processes and proceduresProvide professional, clear, and empathetic support in every interaction

Requirements

What We’re Looking For:???? Must-have:Polish – C1 levelEnglish – B2 levelUndergraduate, graduate, postgraduate education or equivalentStrong verbal and written communication skillsGood computer skills and ability to work with multiple systemsAvailability to work on shifts from Monday to Saturday, 09:00–18:00????Nice-to-have:Previous experience in customer service, BPO, telecommunications, or a similar environmentExperience working with CRM or ticketing systemsStrong problem-solving skills and a customer-focused mindset

Offer

????What You’ll Get:Competitive salary and performance-based bonusesAdditional health insuranceFood vouchersPaid training and onboardingRelocation support for eligible candidates moving to SofiaWork Environment:Onsite from our Sofia officeRotational shift schedule based on operational requirementsVoice and non-voice customer supportGrowth & DevelopmentYou will receive structured training and ongoing support while developing your customer service, communication, and technical troubleshooting skills in an international environment.???? Ready to Apply?Join us and become part of a team that delivers exceptional customer experiences every day. Apply now and start your journey with Sutherland.