Customer Support Consultant with Czech in BRNO

Job description:

Description

We are Concentrix – the world leader in customer service. We help top brands grow through top-notch customer service and technology solutions. We operate in more than 70 countries and are proud recipients of awards such as Employer Brand Leader of the Year and Best Employer – Outsourcing.Do you enjoy the world of betting and want to be in the center of the action? Can you advise, support and solve a problem faster than a goal is scored in the first minute?Then we are looking for you! What will be your daily game?As our new Customer Support Advisor, you will:· Communicate with customers via phone, chat, e-mail and social networks· Help with account registration and verification, login, payments, and technical mysteries· To be a reliable guide to the world of our platform· Find fast, friendly and accurate solutions· Contribute to the improvement of internal processes with your observations and ideas

Requirements

Who are we looking for?We are looking for a partner who has a natural feeling for the customer and at the same time:· Speaks and writes fluent Czech (C2) and can communicate in English (B2)· He has a positive attitude, is a team player and does not shy away from challenges· Is familiar with computer applications (MS Office, etc.)· Can explain complex things in simple terms· Interested in sports and betting – so you know what we're talking  about· Previous customer service experience is an advantage, not a requirement· Has completed secondary education with a high school diploma

Offer

Holiday 5 weeks, Corporate events, On-site food, Contribution to sport / culture / leisure, Meal tickets / catering allowance, Educational courses, training