Customer Support - German speaker

Job description:

Description

Join Otovo as a Customer Support Specialist!Who we are At Otovo, we’re building Europe’s leading platform for residential solar energy — and we’re doing it fast.Born in Norway, powered by tech, and driven by impact, we help people across Europe switch to clean energy by connecting them with local solar installers. Our platform makes going solar simple, affordable, and 100% online.We’re now growing in Spain — and we want you to be part of the ride.What you'll do This is not your average support job — you’ll be part of the engine that helps our solar projects run smoothly.Your mission:Answer customer questions via email and phone (no cold calls!)Request and organize key documents for solar panel installationsTalk with municipalities and help manage paperworkKeep tasks movingSupport our sales and ops teams in delivering great serviceYou’ll learn a lot, move quickly, and have space to grow. As we scale, you’ll also have the chance to take on more responsibility and help build the team.

Requirements

What we’re looking for We don’t expect you to be a solar expert — we’ll teach you! What we do look for:You speak one of these languages natively: Norwegian, Dutch, German, Portuguese or FrenchYou’ve got 1–2 years of experience in customer service or adminYou’re organized, proactive, and thrive in fast-moving environmentsYou're confident picking up the phone and dealing with different peopleYou're based in Madrid and open to hybrid workYou speak basic English to connect with our international team Bonus points if you:Have worked with Zendesk, Hubspot, or similar toolsHave dealt with city halls or public institutionsKnow a thing or two about solar (not required)

Offer

What you get Flexible hours & hybrid work 2 days a week.Transport card (tax benefit)Restaurant card (tax benefit)Nursery supportHealth insuranceOptional pension planLanguage learning supportFriday beers in the office. Full remote work for 4 weeks in summer and Christmas. An international team and a mission that mattersWhy Otovo?Because here, you’ll do real work, from day one. You’ll learn fast, grow with the team, and help accelerate the green energy transition in Europe. Let’s make solar happen — together. ☀️ We are hoping to get to know you.