Customer Support Representative - Portuguese speakers

Job description:

Description

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts. Your Responsibilities Effectively communicating with customers in their designated language. A high emphasis on quality, with particular attention to detail and accuracy. Providing an outstanding client experience and resolving issues on first contact. Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution. Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way. Escalating requests where Thoroughly investigating player Promoting a “Safer Gaming” philosophy. Staying Up-to-date on rules, processes, and licensing needs. Contributing to collective effort by achieving necessary results Go above and beyond when engaging customers Taking part in the Onboarding Programs.

Requirements

Native Portuguese speakers Fluency in English Language Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training. Strong communication/public relations along with active listening skills required. Customer orientation and the ability to adapt and respond to diverse sorts of characters Proficiency working on computers and touch typing are required. Ability to perform under pressure Accountability and conscientiousness

Offer

Excellent work environment Attractive salary package Monthly incentive Bonus Monetary vouchers on Birthdays and other special occasions Fully equipped kitchen and in-house entertaining space Options to enroll in Company's medical insurance plan Possibilities to enroll in Company's pension plan Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities. A chance to advance professionally inside one of the world's largest iGaming organizations.