Customer Support Representative with Czech and English

Job description:

Description

Role Overview As a Customer Support Representative, you will be responsible for delivering high-quality support to customers via inbound channels (voice and email). The role focuses on handling billing, account-related inquiries, and other customer service topics, ensuring a smooth and positive customer experience.  Key Responsibilities Handle inbound customer interactions via phone and email in a professional and timely manner  Provide support on billing, invoices, and payment-related inquiries Assist customers with account-related topics and general service requests Investigate and resolve customer issues by collaborating with internal teams when needed  Ensure accurate documentation of all interactions in internal systems  Maintain a high level of customer satisfaction through proactive communication and problem-solving  Follow internal processes and client guidelines to ensure service quality and compliance  Identify recurring issues and contribute to continuous improvement initiatives  

Requirements

Language skills: C1 in Czech language + B2 English  Strong communication skills (both written and verbal)  Good PC skills, including MS Office package  Previous experience in customer service is preferred  Experience in contract/account management is a plus Experience with billing, invoicing, or payment processes is an advantage  Proactive mindset and customer-oriented approach  Strong organizational skills and ability to work independentlyAvailability for shift work Monday through Friday from 8:00 a.m. to 8:00 p.m.Ability to work from the office in GdańskAbility to work full-time

Offer

Opportunity to collaborate with leading business partnersComprehensive product training and intensive onboardingInternal training and opportunities for further educationExcellent office connection with public transportation due to the locationModern office in the Olivia Business Centre complex with modern workspaces, free drinks, and fruitsPrivate medical careMultisport cardSubsidy for glassesSubsidy for online courses (language learning, hobbies, self-development)Opportunity to receive an additional bonus of 1500 PLN for referring a friend to work. The bonus will be paid after the probation period and meeting the program conditionsRelocation program