Customer Support Specialist - Dutch speaking

Job description:

Description

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So, if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.About the roleCustomer service support specialist is intended to provide end to end support to our customers from onboarding through the full life cycle of the customer on a given product or products delivering an effortless and best customer experience in all touch points with the customer.In this role You willRespond to customer inquiries and issues through various channels (e.g., phone, email, chat) in a timely and professional manner.Diagnose and resolve customer problems efficiently, escalating complex issues when necessary.Communicate clearly and concisely with customers, ensuring understanding and managing expectations.Identify opportunities for business process improvement based on customer feedback and support trends.Exhibit commercial acumen to understand customer needs and suggest appropriate solutions or services.Manage and prioritize workload effectively to meet service level agreements and customer expectations.Demonstrate resilience and empathy in challenging customer interactions, applying conflict management techniques when required.Contribute to a positive team environment and share knowledge to enhance overall customer support capabilities.Uphold BP's commitment to sustainability awareness and ethical practices in all customer interactions.Continuously develop self-awareness and understanding of customer emotions to enhance service delivery.

Requirements

What You will need to be successfulC1 level of Dutch AND EnglishEducated to university level or equivalent experiencePrevious experience in Customer ServiceStrong understanding of business needsAnalytical skillsExcellent communication and stakeholder managementHigh level of IT proficiencyMust demonstrate a strong understanding of customers’ needs / behavioursExcellent written/oral communication skills and ability to build effective working relationshipsStrong time management and organisation skillsHighly motivatedIntermediate knowledge of MS Office applicationExperience using SAP is an advantage

Offer

At bp, we provide the following environment & benefits to youDifferent bonus opportunities based on performance, wide range of cafeteria elementsLife & health insurance, medical care packageHybrid working arrangement aligned with team arrangements and business needsOpportunity to build up long term career path and develop your skills with wide range of learning optionsCelebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rulesFamily friendly workplace e.g.: Extended parental leave, Mother-baby roomEmployees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition ProgramPossibility to join our social communities and networksChill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipmentbp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.