Customer Support Specialist/German (C1-C2) – Varna, Bulgaria

Job description:

Description

About the RoleAs a Customer Support Specialist with German and English, you will be the first point of contact for our customers. You will support them via chat, email, ensuring a smooth and positive customer experience.You will work from our modern Varna office, designed for collaboration, growth, and comfort.Your Responsibilities:Respond to customer inquiries mainly via chat and emailDocument all interactions and case details accurately in the CRM systemFollow company procedures and communication guidelinesEscalate complex cases to internal teams while keeping customers updatedNavigate multiple systems efficiently

Requirements

Requirements Native or near-native German (C1–C2) Good command of English (B2) High school diploma Excellent written and verbal communication skills Strong computer skills and ability to work with multiple platforms Accuracy, attention to detail, and ability to follow processes Previous customer support experience is an advantage

Offer

What We Offer Attractive salary & long-term job security (permanent contract) Relocation package to Varna, Bulgaria Flexible working hours 21 days of paid annual leave Additional health and life insurance Meal and gift vouchers Transportation allowance Recognition and reward programs Training and opportunities for professional development Clear career growth with internal promotions A pleasant, modern office with cozy relaxation areas???? Location: Varna, Bulgaria???? Contract Type: Full-time, PermanentReady to elevate your career?Apply today and join a team where your growth takes flight!