Customer Support Specialist with English / German / French

Job description:

Description

Capital.com is on a mission to make the world of finance more accessible, engaging, and useful.We are a FinTech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market.We have achieved lots of global success and growth and are here in Sofia, Bulgaria!Responsibilities:Support our clients at all levelsAnswer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and callsAssist clients with the KYC procedureProvide a tour around the trading platformBuild client trust and satisfaction through professional support and trainingBe keenly aware of the competitive landscape and understand financial marketsCollect clients’ feedback and analyze how clients’ experience can be improvedKeep open communication between the departments to resolve any issues 

Requirements

Proficiency in English (C1+ level)Proficiency in French and/or German is a strong plusAdvanced interpersonal and communication skillsAbility to listen to clients and your team’s needs and find solutionsAbility to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote)Excellent communication skills, both verbal and written

Offer

Outstanding equipmentAnnual performance review cycleExtensive training at the beginning of your journeyReferral programAnnual discretionary bonusesRemote weekend and night shiftsGreat friendly and professional working environmentChallenging assignments in a local and international environmentMedical insurance & paid sick leave