Customer Support Specialist with Polish and English - Varna

Job description:

Description

Come and work with us. Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. YOUR RESPONSIBILITIES: Respond to and resolve a wide variety of consumer queries by phone calls and e-mails; taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts; Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards; Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed; Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators; Navigating multiple systems simultaneously in order to update e-records promptly and accurately; proactively provide support and assistance to colleagues and work together as a team. THE CANDIDATE: Has very good command of spoken Polish (C1-C2); Has good command of spoken English (C1-C2); experience in a contact center or customer facing role is beneficial; can adapt quickly to changes in products, process and technology; has proven track record of excellent attendance and time-keeping; has good computer literacy. Foundever® OFFERS YOU: Work from our office in Varna; Competitive remuneration scheme; Standard working schedule; Social package including: additional healthcare insurance, gift vouchers, sport card discounts; To participate in company initiatives – charity activities, team buildings, sports events, internal competitions; Opportunities for a long-term professional career; Entitlement to company internal training and development accordingly global standards. Go further with Foundever® We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!