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  • Sector: Information and Technology
  • Contract: Full time

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Customer Support Technician - Italian

France » Paris

Job description:

Description


<p>At Netatmo, we are all about the Smart Home! Our mission is to design products that make your home safer, more comfortable and ultimately more eco-friendly. Since November 2018, Netatmo has become a part of the Legrand group – a global leader in electrical and digital infrastructure for buildings, with millions of users all over the world.</p>

<p>We continue to develop our brand and products autonomously. Manage your heating and energy savings thanks to our Smart Thermostat, detect the presence of intruders using our cameras, which combine artificial intelligence and image processing software, … We also collaborate with strategic partners including the Muller Group, Velux and Legrand to create a range of products that will revolutionise your home.</p>

<p>With an international team of 250 motivated and passionate individuals with over 20 nationalities represented amongst our teams primarily located in the Paris region, Netatmo is always on the lookout for new talent to promote its development.</p>

<p> </p>

<p><strong>Your role:</strong></p>

<p>Would you like to join a new challenge within an international team ?</p>

<p>Are you interested in new technologies, IoT and would you like to join an innovative company?</p>

<p>Do you want to increase your experience in customer support and improve your technical skills? </p>

<p>Do you love the idea that your actions and ideas will really have an impact on how the company works?</p>

<p>You are very well organized and have excellent interpersonal skills which enable you to satisfy our clients. You are looking to put yourself in our customers’ shoes, analyse their problems and offer them individual solutions. Within our dynamic, motivated and multicultural team, you will reply to the demands of our customers all over the world for all the products in the Netatmo range.</p>

<p>Under the supervision of the team leader and in constant contact with clients and different internal services: marketing, product managers, engineers, … your main tasks are the following:</p>

<ul><li>Understand and respond to clients' requests (by email and chat)</li><li>Analyse the clients’ individual situations, to reply to them quickly and efficiently</li><li>Identify technical incidents, apprehend them and provide an appropriate solution</li><li>Offer adequate solutions with a positive approach</li><li>Organize product returns, and follow up on exchanges and repairs</li></ul>

Requirements


<p>Ideally with an academic background specialised in networks or electronics, to be able to succeed in your missions you have a successful experience of at least 3 years in similar functions, and have worked in BtoC environments.</p>

<p>Very good level in Italian is mandatory and French or English. </p>

<p>You know how to work within a team, you are easy going et and you are organized. You adjust quickly to new environments and you are able follow procedures and deal with deadlines. </p>



Offer


<p>Beyond our attractive package, as an employee at Netatmo you can receive a free sample of each Netatmo product. You'll  also be incentived to participate in Meetups and Tech or Business conferences, become Net@fit by joining our sports classes (Pilates, Yoga, Boxing, Crossfit, …) Football, Running or Ping-pong teams and healthier with our free fruit basket, show your music skills during our music sessions with Net@sound, participate in our afterwork events, birthday breakfasts, BBQ with the Boss, International Lunches, Christmas parties and a range of other events.</p>

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