Customer Support with Croatian – Relocation to Romania

Job description:

Description

Are you fluent in Croatian and English and open to relocating to Bucharest? Join our international Customer Support team and support customers in a structured, multicultural environment. We offer relocation support, training, and the opportunity to build your career in one of Europe’s most dynamic BPO hubs.You will work for our new client, a global provider of innovative e-mobility solutions, supporting car manufacturers, fleet managers, and electric vehicle users that, through advanced platforms and services, enables access to one of the largest charging networks in Europe and contributes to the transition toward sustainable mobility.In this role, you will be responsible for delivering high-quality support to customers via inbound channels (voice and email), with a focus on handling billing, account-related inquiries, and other customer service topics to ensure a smooth and positive customer experience.Key Responsibilities:Handle inbound customer interactions via phone and email in a professional and timely mannerProvide support on billing, invoices, and payment-related inquiries Assist customers with account-related topics and general service requests Investigate and resolve customer issues by collaborating with internal teams when needed Ensure accurate documentation of all interactions in internal systems Maintain a high level of customer satisfaction through proactive communication and problem-solving Follow internal processes and client guidelines to ensure service quality and compliance Identify recurring issues and contribute to continuous improvement initiatives

Requirements

Your profile:Advanced (C1) level of CroatianMedium (B2) level of English is mandatory Availability to work full-time, Monday to Friday, in shifts between 9:00 and 21:00, in a hybrid work setup based in our Bucharest office Strong communication skills (both written and verbal) Good PC skills, including MS Office package Previous experience in customer service is preferred Experience in contract/account management is a plus Experience with billing, invoicing, or payment processes is an advantage Proactive mindset and customer-oriented approach Strong organizational skills and ability to work independently

Offer

We offer:A stable job in a dynamic, multicultural and fast-growing environment Fixed salary package, complemented by performance- and tenure-based bonuses, depending on the positi Relocation package for candidates moving to RomaniaMonthly meal tickets Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest Private medical subscription Additional health benefits, including special discounts for dental care and optical services Free access to our modern, fully equipped employee gym located in our Bucharest office building Public transportation subscription reimbursement after the first 30 working days Gym membership reimbursement after the after the first 30 working days Free access to Bookster, Romania’s popular corporate library platformAccess to a dedicated psychologist, with free counselling sessions Exclusive employee discounts and preferential rates across a wide range of products and services, including telecom, banking, technology, home appliances, wellness, travel and more Fully paid training and opportunities to build an international career A truly multilingual environment, where you can continuously improve your spoken and written language skills Opportunities to get involved in community and CSR projects throughout the year and contribute to causes that matter