Czech Customer Support - Relocation Support + Start Bonus

Job description:

Description

We Are Hiring: Czech-speaking Customer Service Representative  Location: Sofia, BulgariaWe are looking for a motivated and customer-oriented individual to join our team as a Customer Service Representative. This is an excellent opportunity to build your career in a supportive and dynamic work environment, with competitive compensation, relocation support, and long-term growth potential.About the Role As a Customer Service Representative, you will be the first point of contact for our customers, assisting them via email, chat, and phone. You will handle inquiries with professionalism and accuracy while maintaining a strong understanding of our products and services. Your responsibilities will also include conducting research to provide reliable and helpful responses to customers.Key Responsibilities Provide high-quality customer support through email, chat, and phoneMaintain detailed knowledge of our products, services, and proceduresInvestigate and resolve customer inquiries using internal systems and resourcesEnsure all interactions are handled efficiently and professionallyCollaborate with team members to continuously improve customer satisfactionWhat We Are Looking For Near-native level of Czech (written and verbal)Advanced level of English (B2 or higher)Strong communication and interpersonal skillsPrevious experience in customer service or a related fieldProficiency in using CRM systems and MS Office applicationsExcellent attention to detail and problem-solving skillsAbility to work independently and as part of a teamMinimum high school educationWhat We Offer Full-time employment with shifts between 8:00 a.m. – 10:00 p.m., Monday to SundayCompetitive salary: 3,500 BGN grossMonthly performance-based bonuses300 BGN every month in Housing SupportWelcome bonus: €1500 Paid training program: 3 weeks of training + 1 week nestingConvenient office location near public transportationRelocation support including:3 weeks of accomondation and help finding an apartmentReimbursement of travel expensesPersonal Relocation Expert to support your move and welcome you at the airportAdditional Benefits Comprehensive health and life insuranceGym at officePaid vacationAdditional paid leave for educational purposesCorporate discounts and regular company eventsOngoing learning, upskilling, and career development programsInterested or know someone who would be a great fit?To apply or learn more, please reach out directly or submit your application today.