Information

  • Sector: Customer Service
  • Contract: Permanent
  • Salary: Less than 18.000 € gross / year

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Czech or Slovak Customer Service Jobs in Athens, Greece! 

Greece » Athens

Job description:

<p><strong>Czech or Slovak Customer Service Jobs in Athens, Greece! </strong><br /><br />Our Client was Established in 1989, the very first company to introduce contact center outsourcing provision in Greece and by far the largest in the local market. It started becoming a major Multilingual destination for Europe, the Middle East, and Africa, serving currently over 130 markets in 35 languages & dialects and employing nearly 4,500 people from 91 nationalities. <br /><br /><strong>Responsibilities: </strong></p>

<p> </p>

<ul><li>Receive inbound calls, Emails, and Chats from consumers requiring product support </li><li>Maintain, analyze, troubleshoot and attempt repair of all products </li><li>Investigate issues and solve problems; performing root cause analysis in the effort to provide permanent resolutions </li><li>Speak clearly and inform accordingly the consumers </li><li>Manage the length of the calls ensuring minimum consumer inconvenience </li><li>Stay current with system information, changes, and updates </li></ul>

<p><strong>Requirements:</strong></p>

<ul><li>Customer Service and Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions while guiding users through step-by-step solutions. </li><li>Clear communication and soft skills (written + verbal) </li><li>The capability of handling demanding clients and stressful situations </li><li>Demonstrate effective communication and politeness during the call </li><li>Effective listening skills </li><li>Knowledge Retention + Attention to Detail </li></ul>

<p><strong>Offer: </strong></p>

<p> </p>

<ul><li>Bonus': 100.00€-200.00€ </li><li>Relocation package: Flight ticket was given (within UE), taxi from the airport, 2 weeks hotel accommodation (breakfast included) </li><li>Salary: 1045.00€ (14 salaries yearly) every 6 months you receive an extra salary and other great benefits as well that adds on to your monthly salary </li></ul>

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