Czech/Slovak VIP Customer Support (relocation to Warsaw)

Job description:

Description

We’re an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Poland and Portugal.Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.Together, we turn ideas into action—let’s get started!We're looking for a Czech/Slovak VIP Customer Support Agent to handle inquiries from our high-value players and ensure a premium service experience — especially during night shifts, five days a week with rotating weekends.???? Your ShiftWorking Hours: between 8am and 2am - 5 days out of 7, including 2 weekends per monthWork setup: this role is Warsaw-based, relocation support provided after remote startResponsibilities:Handle VIP customer inquiries via chat, email, or phoneMaintain personal, long-term relationships with VIPsCollaborate with the VIP team for smooth service deliveryEnsure compliance with company and regulatory standardsWork between 8 am and 2 am; 5 days out of 7, including 2 weekends per month

Requirements

Fluent in Czech/Slovak and English, both written and spokenProactive with strong customer service or sales skillsGreat communication and problem-solving abilitiesDetail-oriented and customer-focusedExperience in iGaming or VIP support is a plus

Offer

Competitive salary and monthly KPIs BonusWorking in a dynamic International companyAbility of career and professional growth within the companySocial benefits and team buildingsSunny, spacious office