Czech speaking Customer Service – Travel Industry in Greece

Job description:

Description

About the RoleAre you fluent in Czech and English and interested in building an international career in the travel and customer service industry?Join a dynamic team in Greece and help customers and accommodation partners with their travel-related questions and requests. You’ll receive full training and develop valuable customer service, communication, and travel industry skills while working in an international environment.What You’ll Be DoingAnswer incoming communications from customers and accommodation partners via phone, chat, and emailResearch information and provide accurate solutions to customer queriesAct as a first point of contact for accommodation partners, assisting with questions related to:Room modificationsRates and availabilityReservationsOnline/extranet toolsGeneral account and booking-related queriesProvide accurate, complete, and timely information using the appropriate tools and processesEnsure a high level of service and create a positive customer and partner experienceFollow established procedures and continuously develop your product and service knowledge

Requirements

What You BringFluent Czech C1 and English B2+High school diploma or equivalentStrong communication and problem-solving skillsCustomer-focused and supportive attitudeComfortable using computers and different digital toolsAbility to work independently and as part of an international teamFor remote work: reliable high-speed internet and a quiet home working environmentAlready living in Greece or willing to relocate to Greece and obtain the necessary work authorization

Offer

What You Can ExpectComprehensive training to become a subject matter expertSupportive and approachable team leadershipInternational and multicultural working environmentOpportunities for career growth and professional development25 days of annual leave Training & Career DevelopmentYou don't need to know everything from day one. You'll receive comprehensive training to help you become confident in your role and develop your expertise.You'll learn how to understand customer needs, analyse accounts, identify sales opportunities and recommend effective digital advertising solutions.There are also opportunities to develop your skills through professional training, language courses and further education programmes.The Working EnvironmentYou'll be part of an international team focused on delivering excellent customer experiences while achieving shared business goals.You'll work closely with your colleagues and report to an Operations Manager, with plenty of opportunities to learn, develop and build your career in a dynamic environment.If you're motivated, customer-focused and excited about combining sales, digital technology and relationship building, we'd love to hear from you!