Czech Speaking Product Consultant

Job description:

Description

Czech Speaking Product Consultant Location: Sofia, BulgariaSalary: 2400 BGN + monthly bonus up to 300 BGNJoin a dynamic team supporting one of the world’s leading search engines. We’re looking for a Czech-speaking professional with strong communication skills who’s ready to help users get the most out of their digital products.What We OfferWelcome bonus: 3,000 BGNMonthly housing allowanceFlexible contract options (temporary or part-time)Relocation support (transport, hotel stay, rent assistance, help finding long-term accommodation)Fully paid trainingStable, long-term career pathsCompetitive salary packageAdditional health insuranceAccess to 50+ employee benefits and servicesInternational, positive work environmentOngoing learning and developmentEmployee referral bonusesResponsibilitiesProvide professional support for products and services while maintaining high customer satisfactionWork efficiently with CRM systems, ticketing tools, and other support platformsAssist customers through phone, email, and chatResolve inquiries within agreed SLAs using internal knowledge bases and proceduresMeet or exceed performance targets including handling time, first-call resolution, and satisfaction metricsShare best practices with the team and help improve the knowledge baseStay current on product updates and industry trends through continuous trainingRequirementsFluent in Czech and EnglishStrong interpersonal and customer-service skillsAbility to follow structured guides and processesSkilled in active listening and problem-solvingAdaptable, quick learner, and comfortable with new technologiesSelf-driven with a genuine interest in customer satisfactionIdeal CandidateCustomer-focused with a commitment to delivering high-quality supportClear communicator who can simplify complex topicsConfident troubleshooting issues and proposing solutionsTeam-oriented, collaborative, and positiveThrives in fast-changing environments and stays calm under pressure

Offer

€1.2k per month