Czech-Speaking Technical Support Specialist (Freelance)

Job description:

Description

Join a global fintech support project – from anywhere ????United Call Centers is a global BPO partner delivering multilingual customer support and technical services for international clients. We are now expanding and looking for Czech-speaking Technical Support Specialists to support one of our international clients in the payments and technology sector.If you enjoy solving technical issues, helping business users, and working in a fully remote international environment — this could be the perfect role for you.Your RoleAs a Technical Support Specialist, you will assist business clients (B2B) with technical and operational issues related to payment devices and services.Your main responsibilities:Provide 1st line technical support via phone and email in CzechTroubleshoot device and connectivity issuesGuide merchants through setup, configuration, and basic diagnosticsHandle incident tickets and document solutionsEscalate complex technical cases to higher support levelsEnsure a professional and customer-focused experienceEmployment ModelThis is a remote freelance / self-employed contractor role.You should:Be eligible to work as a self-employed contractor in your countryBe comfortable invoicing monthly for your services

Requirements

What we’re looking forMust-have:Fluent Czech (C2+)Good English skills (internal communication)Experience in technical support, IT helpdesk, or customer supportStrong problem-solving mindsetComfortable working remotely and independentlyComfortable working in morning/afternoon and weekend shifts (operating hours are between 6:00 am - 11:00 pm CET, Monday to Sunday)Reliable internet connection and quiet home officeNice to have:Experience supporting hardware or POS devicesBackground in fintech, telecom, or IT supportExperience working with ticketing systems (Zendesk, Salesforce, etc.)

Offer

What we offer100% remote work from anywhere in EuropeLong-term project with stable volumeInternational team and supportive onboardingProfessional growth in the fintech industryFlexible working environmentReady to apply?Send us your English CV and a short introduction.Shortlisted candidates will be invited to a quick online interview.Start date: beginning of April, 2026