Danish Speaking Customer Support

Job description:

Description

Danish-Speaking Customer SupportLarnaca, CyprusSalary & Benefits€1,350 gross/month€1,400 gross/month after 6 monthsUncapped performance bonus based on KPIsAverage bonus: €250–€300/monthBonus paid with the monthly salary at the end of each monthStart Date: 14 SeptemberContract: 2-year contract, with the possibility of an indefinite contractWorking Hours: 40 hours/week, Monday–Friday, between 09:00–19:30Salary & Benefits€1,350 gross/month€1,400 gross/month after 6 monthsUncapped performance bonus based on KPIsAverage bonus: €250–€300/monthBonus paid with the monthly salary at the end of each month6-month probation periodInternational working environmentRelocation and accommodation supportThe RoleWe are looking for Danish-speaking Customer Support Representatives to join our team in Larnaca, Cyprus.You will provide customer support via phone, email, and chat, assisting customers with account, payment, billing, console, and network-related issues.Previous customer service experience is preferred but not required, making this an excellent opportunity for candidates looking to start or develop their international customer support career.Key ResponsibilitiesProvide professional customer support through phone, email, and chat.Assist customers with account-related enquiries.Handle password resets, payment processing, and billing questions.Troubleshoot account access issues.Support customers with console and network-related problems.Identify and resolve customer issues efficiently.Escalate complex cases to the appropriate department.Maintain a high standard of customer service and professionalism. Requirements Danish: C2 level English: B2 levelHigh School Diploma or equivalent.Customer service experience is an advantage but not essential.Strong communication and problem-solving abilities.Customer-focused approach.Comfortable working with technical issues and digital platforms.Willingness to learn and work in a fast-paced environment.Relocation & Accommodation SupportOption 1 — €1,500 Relocation PackageReceive a €1,500 relocation package approximately 2–3 weeks after your start date.Candidates are responsible for arranging their own flight and accommodation.Option 2 — Flight Reimbursement + Company AccommodationFlight reimbursement of up to €300.Company accommodation available for up to 2 months.Month 1: FreeMonth 2: €100Candidates must initially book and pay for their own flight.Accommodation terms: If you stay only for the first month, you will receive a €300 refund. If you leave before the end of the second month, a €13 daily fee will be deducted from the €300 refund.Contract InformationStart date: 14 SeptemberContract: 2 yearsPossibility of indefinite contract after the initial 2-year periodProbation: 6 monthsWorking week: 40 hoursOperating hours: Monday–Friday, 09:00–19:30

Requirements

€1,350 gross/month€1,400 gross/month after 6 monthsUncapped performance bonus based on KPIsAverage bonus: €250–€300/month

Offer

 Danish: C2 level English: B2 levelHigh School Diploma or equivalent.