Danish Speaking Customer Support for Travel site

Job description:

Description

Do you enjoy helping people plan unforgettable trips and solving problems along the way? A leading global online travel platform is looking for motivated Customer Support Specialists to join its team in Greece.In this role, you will support users of a well-known accommodation and travel booking platform, assisting them with reservations, account-related questions, and travel-related inquiries. You will play a key role in ensuring customers receive clear, efficient, and reliable support throughout their booking journey. Join an international and fast-paced environment where customer experience is at the heart of everything, and where your support helps travelers feel confident and well taken care of. What you will be doing • Managing incoming customer interactions via phone, chat, and email • Assisting customers with bookings, modifications, cancellations, and payment-related questions • Supporting users with account access and profile-related inquiries • Providing accurate information about reservations, policies, and travel-related procedures • Handling customer concerns in a professional, solution-oriented, and empathetic manner • Ensuring a high level of customer satisfaction by delivering timely and clear support Job requirements • Fluency in Danish and English, both written and spoken • Strong communication skills and a service-oriented mindset • Good problem-solving abilities and attention to detail • Ability to stay calm and professional when dealing with time-sensitive or complex situations • Previous experience in customer support, hospitality, or travel services is considered an advantage • Interest in travel, tourism, or online platforms is a plus What is offered • Competitive monthly salary plus two additional salaries per year • Relocation package including flights and accomodation • Referral program with attractive bonuses for recommending friends • Private health care benefits and access to various discounts • Comprehensive paid training delivered by certified instructors • Engaging company events, community initiatives, and social responsibility projects • Free online Greek language courses • Modern offices with comfortable break areas and a positive working atmosphere • Employment with a Great Place to Work–Certified company that values diversity and inclusion This role offers an excellent opportunity to build an international career within a global travel technology environment, develop valuable customer service skills, and grow professionally in a supportive and inclusive workplace that promotes equal opportunities for everyone.