Danish-Speaking Customer Support to Warsaw, Poland

Job description:

Description

Do you want to work in the airline industry and support passengers with their travel needs? Our client is looking for Danish-speaking Customer Service Advisors to join their team in Warsaw!Join the team and provide outstanding customer service for a leading Nordic airline. You'll receive comprehensive training and a relocation package to support your move to Poland. After 6–9 months of office-based work, you'll have the option to switch to a hybrid model.About the companyOur partner is a global leader in the customer service industry, delivering exceptional experiences for over 750 leading and digital-first brands. With 170,000 associates worldwide, they provide innovative customer service solutions and seamless customer experiences.What will you do?Perform inbound calls and chats in DanishAdvise partners on flights, products, prices, fares, rules, and online servicesChange reservations (time and destination) and update personal dataHandle special service requests (wheelchairs, animals, special assistance)Manage ticket cancellations and refundsAssist customers with airline ticket purchases and payment methodsSupport passengers with travel difficulties

Requirements

Candidate profile Danish proficiency at C1 level (spoken and written) English at B2 level Excellent technical skills (MS Office, internet browsers, general computer skills) Positive attitude and strong communication skills Prior experience in customer service and CRM tools is an advantage

Offer

Employer offers Work for the largest Nordic 5-star airline Full-time employment contract: initial 3-month probation, extension based on performance Paid 2-month training (Mon–Fri, 08:00–16:30) Shift work: Monday–Friday (07:00–19:00), weekends (09:00–18:00) with two weekends per month Salary: 11,000 PLN gross Private medical care (Luxmed) Group insurance, sports and leisure program Coaching and mentoring to enhance your skills Training and development opportunities Relocation package provided Multinational work environment with social events and celebrationsAbout WarsawLive and work in Poland’s vibrant capital city, where historical charm meets modern living. Warsaw offers a rich cultural scene, affordable living, and a dynamic international community. Enjoy a high quality of life while growing your career in a central European hub.