Danish-Speaking Product Support Specialist

Job description:

Description

Danish-Speaking Product Support SpecialistLocation: Sofia, BulgariaSalary: €1700 gross per month (as advertised) + relocation assistanceLanguages: Danish (fluent) and English (B1 or above)About the RoleAre you a fluent Danish speaker with a passion for helping people and solving problems? Join our international customer support team in Sofia, Bulgaria, as a Danish-Speaking Product Support Specialist!You will support customers with everyday device-related questions, provide practical solutions, and help ensure an excellent customer experience. If you enjoy working with people, solving technical issues, and collaborating with a friendly team, this could be the perfect opportunity for you.Relocation assistance is available for candidates moving to Sofia from outside Bulgaria.Key Responsibilities• Assist customers with their questions and technical issues via support tickets and phone calls.• Provide clear, practical solutions to everyday device-related queries.• Help customers navigate basic iOS and Android features.• Identify recurring issues and potential bugs, reporting findings to the relevant team.• Deliver friendly, empathetic, and customer-focused support.• Collaborate with international colleagues to achieve team goals and maintain high service standards.Requirements• Fluency in Danish for daily communication with customers.• Good command of English (B1 level or equivalent) for training and internal communication.• Basic knowledge of iOS and Android operating systems.• Excellent communication and problem-solving skills.• A friendly, outgoing, and empathetic personality.• A customer-focused attitude and willingness to help others.• Ability to work towards individual performance targets and contribute to team success.• Motivation to build a long-term career with the company.What We Offer• Relocation assistance for candidates moving to Sofia, Bulgaria.• The opportunity to work in a diverse, international team.• A supportive working environment with opportunities to develop customer service and technical support skills.• The chance to build long-term experience in an international workplace.Ready to Apply?If you speak Danish fluently, have a good command of English, and enjoy helping customers, we would love to hear from you!Location: Sofia, BulgariaImportant: The advertised salary is €1700 gross per month. Please confirm the salary, working hours, benefits, and relocation package with the employer before accepting an offer.

Requirements

Languages: Danish (fluent) and English (B1 or above)

Offer

€1700 gross per month (as advertised) + relocation assistance