Danish Support Specialist - relocation provided - Bulgaria

Job description:

Description

Workster is partnering with a leading international customer experience provider to recruit Danish-speaking Customer Support Associates in Sofia, Bulgaria, supporting customers of a major international telecommunications provider.This is a pure customer service position with no sales or upselling, focused on assisting customers across multiple channels, resolving service-related enquiries, and delivering a professional and positive customer experience. The position is on-site in Sofia, with fixed working hours from Monday to Friday.Handle inbound customer enquiries via phone, email, chat, and other supported channelsAssist customers with top-ups, SIM activation, roaming, account enquiries, and other telecommunications servicesProvide accurate information and clear guidance regarding products and servicesResolve customer concerns efficiently and aim for first-contact resolution whenever possibleAccurately document customer interactions and maintain up-to-date case informationFollow established processes, procedures, and quality standardsDeliver professional, clear, and empathetic support during every customer interactionProvide a consistently positive customer experienceFocus exclusively on customer support, with no sales or upselling responsibilities

Requirements

Danish at B2 level or higherEnglish at B2 level or higherUndergraduate, graduate, postgraduate education or equivalentStrong verbal and written communication skillsGood computer skills and confidence working with multiple systems simultaneouslyStrong problem-solving skills and a customer-focused mindsetPrevious experience in customer service, BPO, telecommunications, or a similar environment is an advantagePrevious experience with CRM or ticketing systems is an advantageAvailability to work Monday to Friday, 10:00–19:00Availability to work on-site in Sofia, Bulgaria

Offer

Competitive monthly salaryPerformance-based bonusAdditional health insuranceFood vouchersRelocation support for eligible candidates moving to SofiaThree weeks of initial training, conducted in English, followed by accreditationOngoing support and professional developmentOpportunity to strengthen your customer service, communication, and technical troubleshooting skillsStable Monday-to-Friday schedule, 10:00–19:00No weekend shiftsInternational and multicultural working environmentOn-site position in SofiaOpportunity to develop your career within a leading global customer experience organisation