• Sector: Finance and Shared Services
  • Contract: Full time


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Deal Desk Analyst

Ireland » Dublin

Job description:


This is a unique opportunity to join TELUS International Ireland and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.

 You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. We believe in supporting our talent and encouraging our employees to grow and succeed .

The Deal Desk team is a critical component of sales operations for one of our Global clients, and a key business partner for our frontline sales representatives. As part of this team, you will be supporting groups of sales specialists by helping them to navigate the complexities of our client's sales and fulfillment processes. Successful Analysts will become experts in core operations and operational change, truly understanding the nuts and bolts of a SaaS business and sales lifecycle.


As a Deal Desk Analyst you will:

  • Provide consultative support to sales representatives on the sales process via email, telephone, internal messaging tools, and within the CRM

  • Educate sales representatives on processes, and best practices, to improve performance and release sales capacity to core sales activities

  • Represent the backend sales process for the sales organization

  • Monitor the Deal Desk queue and resolve cases on a first in first out basis. Cases may include:

    • Updating quotes

    • Changing opportunity owners in the CRM

    • Assisting with opportunity creation

    • Generating custom order forms

    • Special billing needs

  • Build working relationships cross functionally that will help resolve special requests from clients/sales representatives

  • Be an expert in our client’s CRM and ERP systems



  • English proficiency is required

  • 1+year of previous Customer Support/Sales Support Experience is essential

  • Experience with Salesforce essential

  • Excellent interpersonal and communication skills

  • Available to work a variety of shift from 5 days per week from 9.00 am- 5.30 pm
  • Ability to process a high volume of transactions with accuracy and integrity

  • Strong business acumen, organizational, time management skills and attention to detail required

  • Ability to learn quickly in a dynamic and collaborative environment

  • A love for change and an ability to thrive in a fast-paced environment

  • Proficient with Google and Microsoft office products

  • Experience with Oracle is a plus

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