This is a unique opportunity to join TELUS International Ireland and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.
You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. We believe in supporting our talent and encouraging our employees to grow and succeed .
The Deal Desk team is a critical component of sales operations for one of our Global clients, and a key business partner for our frontline sales representatives. As part of this team, you will be supporting groups of sales specialists by helping them to navigate the complexities of our client's sales and fulfillment processes. Successful Analysts will become experts in core operations and operational change, truly understanding the nuts and bolts of a SaaS business and sales lifecycle.
As a Deal Desk Analyst you will:
Provide consultative support to sales representatives on the sales process via email, telephone, internal messaging tools, and within the CRM
Educate sales representatives on processes, and best practices, to improve performance and release sales capacity to core sales activities
Represent the backend sales process for the sales organization
Monitor the Deal Desk queue and resolve cases on a first in first out basis. Cases may include:
Changing opportunity owners in the CRM
Assisting with opportunity creation
Generating custom order forms
Special billing needs
Build working relationships cross functionally that will help resolve special requests from clients/sales representatives
Be an expert in our client’s CRM and ERP systems
English proficiency is required
1+year of previous Customer Support/Sales Support Experience is essential
Experience with Salesforce essential
Excellent interpersonal and communication skills
Ability to process a high volume of transactions with accuracy and integrity
Strong business acumen, organizational, time management skills and attention to detail required
Ability to learn quickly in a dynamic and collaborative environment
A love for change and an ability to thrive in a fast-paced environment
Proficient with Google and Microsoft office products
Experience with Oracle is a plus