Digital Customer Support Specialist with Danish

Job description:

Description

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian andinternational companies. We believe in helping people grow into their best selves, and ourever-growing network of happy candidates and clients is what drives us forward. Let’s shapethe future together!For one of our clients – а company specializing in customer experience technology that delivers outsourced sales, support, and business process services to large businesses, we are looking for  – Digital Customer Support Specialist with Danish.Responsibilities:*Be the trusted point of contact for customers, providing friendly and efficient support via phone, chat, and email across e-Boks and other digital platforms;*Help customers navigate digital services by diagnosing and resolving technical issues across websites, mobile applications, and online solutions;*Take ownership of customer cases from start to finish, ensuring clear communication, smooth follow-up, and timely resolution;*Collaborate with internal teams and external partners, escalating complex or sector-specific cases when specialist support is required;*Work closely with e-Boks on business accounts, building strong relationships and ensuring customer needs are addressed quickly and professionally.Qualifications:*Previous experience in customer service, technical support, helpdesk, or another customer-facing role is an advantage; *Danish – C1 and English – B2, with confidence communicating with customers both verbally and in writing;*A customer-first mindset with excellent communication skills and a natural ability to build trust and rapport;*Strong technical aptitude and a genuine interest in digital products, with the ability to investigate and resolve website, app, and platform-related issues;*Excellent problem-solving and organizational skills, with the ability to stay calm, prioritize effectively, and take ownership of cases through to successful resolution.Our client offers:*Full-time position, 40 hours a week from Monday to Sunday 09AM to 21PM, 8-hours shifts on schedule;*Performance Bonus – uncapped earning potential based on your KPI performance;*Relocation Support – assistance to make your relocation smooth and hassle-free;*Fully paid training from day one.If you feel excited and confident that you’re the perfect fit, we encourage you to take the nextstep. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number JK_).Rest assured that we will reach out promptly to the candidates whose profiles closely matchour requirements. Your privacy is of utmost importance to us, and all your information issafeguarded in compliance with the regulations of the Commission for the Protection ofPersonal Data (Astrea Recruitment, license No 1809).