Digital Trust and Safety Specialist with Serbian and English

Job description:

Description

*Please note that these positions are based in Sofia, Bulgaria. Relocation assistance is available only for candidates who already possess the required work permit for non-EU citizens, allowing them to live and work in Bulgaria.Are you ready to take the next step in your career and achieve your next challenge?If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!As a Digital Trust and Safety Specialist with Serbian and English, you will:Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policiesTake prompt and appropriate action on information that violates guidelines or poses risksStay updated on internal policies to ensure accurate implementationIdentify and analyze patterns to proactively address potential risksWe’re looking for someone with:High attention to detail Comfortable processing sensitive informationStrong ability to defend decisions and provide context with logical reasoningAbility to identify patterns in behavior to enhance decision-makingStrong organizational and time management skills to deal with shifting priorities and high volumes of workExperience investigating fraud, spam, or other types of inappropriate information is an assetRequired qualifications:Fluent in SerbianB2 or higher English language skillIn return, we will give you:Fully paid training Stable job and career development opportunitiesAttractive salaryAdditional health insuranceMore than fifty benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonusesRelocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term homePlane Ticket from your location to Sofia€ 300 Voucher Vacation - Beach, Spa resort or mountains—the choice is yours!Taxi transportation directly from the airport to your accommodationWith the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia - such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team! Does it sound like the perfect job for you? Apply now!About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

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