Information

  • Sector: Information and Technology
  • Contract: Full time

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Dutch Advisor - Smart Lighting – Signing & Extra Bonus

Portugal » Lisbon

Job description:

Description

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 75,000 game-changers from more than 170 locations in 49 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

 

About the job role:

Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.

As a Technical Support Advisor, you will:

  • Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
  • Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
  • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
  • Per each customer, contact gather and document all relevant information into the system to ensure a high level of service is delivered.
  • Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position.

Requirements

We are looking for:

  • Native or Proficient Dutch (C2)
  • Fluency in English (B2)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Demonstrate patience when communicating and solving issues
  • Treat all data and personal information with the utmost confidentiality 
  • Proactive, self-motivated, and a great team player

Offer

We offer you:

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Extra Bonus
  • Signing Bonus
  • Transportation Bonus
  • Meal allowance in voucher card (net)
  • Private Health insurance with a dental plan
  • Relocation package - shared accommodation and flight reimbursement

 

Life at our company:

  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Parque das Nações, Oriente, Lisbon.

 

 

All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.

 

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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