Dutch Advisor - With Realocation Support To Malta

Job description:

Description

Join a leading European team supporting a well-known online marketplace. You’ll advise our customers via email. This role is about attitude more than experience but we are looking for people with previous experience is customer support — we’re looking for motivated, detail-oriented individuals who thrive in a structured and performance-driven environment.

Requirements

Respond to customer queries via email professionally and efficientlyFollow internal procedures and policiesEvaluate cases and make decisions based on guidelinesFluent Dutch (C2 level), with basic to conversational EnglishStrong written communication and PC skillsAbility to learn and adapt to new toolsStrong decision-making and empathy when dealing with customersRotational shifts between 07:00 and midnight (including weekends and public holidays)Two types of shifts: 07:00–15:30 and 15:30–00:00 (occasional mid-day shifts like 11:00–19:30)After initial office period, employees can work from home on weekday morning shiftsLate and weekend shifts must be performed from homeInitial training (2 weeks) in officeWork from office for 4–6 additional weeks or until reaching independent performanceMust attend office as needed for performance review, training, or meetingsSocial insurance, pension, and approx. 15% tax26 days of annual leave

Offer

Salary: €1,911.05 gross per monthBonus: Team performance bonus twice per year, based on KPIsWorking Hours: 40 hours/week, rotational shifts between 07:00–00:00, 5 days/weekFlight reimbursement up to €200 after completing 6-month probation (receipt must be submitted upon start)5 days of paid hotel stay upon arrival (can be extended up to 3 weeks if accommodation is not found, based on need)Free tea, coffee, and fruit when working from the officePrivate health insurance, eye care, and well-being supportCorporate discounts for gym membershipsCareer progression into management or expert roles as the team grows