Dutch Camera Support - Flight & 3 Months Free Accomodation

Job description:

Description

Japanese camera technology products, from high-end cameras to smart printers and advanced scanning equipment.  Support business to consumer products orThe main products supported are printers and cameras, in total supportand troubleshooting is done for over multiple products/services.The support is divided into 2 LOBs, Customer Care and Technical Support.CCAs support all channels and both LOBs and can be working on other thantheir native language with the support of a translation tool (written channelsonly). CCAs also perform back office tasks and use cross- and upselling.Handle 9-10 tools and Issues which cannot be solved are escalated accordingly. Top Contact Drivers / Scenarios▪ Printer Setup and Installation▪ Error Codes: Troubleshooting of tech issues printers/ scanners and cameras Work ModelWork-from-home model with 4–5 days/month in the officeInitial training and onboarding are on-site in AthensNo weekend shifts — working hours are Monday to Friday, 10:00–18:00

Requirements

A good eye for understanding fashion, food and photography. To be able to relate to Dutch camera users. Assist users with printer and camera installation, error codes, and technical issuesOffer pre-sales support by helping customers choose the best product for their needsProcess repair requests and escalate unresolved issuesUse internal systems and translation tools for written communication if neededPerform light back-office tasks and offer cross- and upsell support when appropriateFluent Dutch(C2) and confident English (B2)Customer focused attitude and problem-solving mindsetComfortable with Windows & Mac OS environmentsTyping speed of at least 25 WPMNo prior experience required – full training is providedTraining & Onboarding 16 daysTraining period will be paid3-month learning curve with hands-on supportOption to borrow Canon cameras for weekend product trainingUpskill training in sales once fully productive

Offer

Base salary: €1,300monthMonthly performance bonus: up to 10% 100 Euros on completion of training .300 Euros bonus after every 6 months. Relocation Support:Flight To AthensPaid flight, airport pickup and 90days (3 months free ) paid housing support.Holidays (weekends) are paid higher (according to the Greek law)All necessary work equipment (telephone, computer etc.) is provided by the employerPublic + private health insurance coverageassistance for finding accommodation through free real estate agent.Pizza days and occasional social activitiesGlobally respected brand in the imaging and technology sector. Mediterranean lifestyle in vibrant Athens