• Sector: Customer Service
  • Contract: Permanent


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Dutch Content Moderation

Ireland » Dublin

Job description:


<p><strong>Hallo! Have we met before?</strong></p>

<p>With some of the world’s biggest and most well-known brands as our clients, chances are, you’ve already interacted with Concentrix! Whether you’re buying a pair of jeans online, calling tech support about your new headphones or ordering a ride share we’re behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights.</p>

<p>Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.</p>

<p> </p>

<p><strong>The Role:</strong></p>

<p>Join the Content Moderation team at one of the world’s leading online jobs boards, working from our multilingual hub in Santry, Dublin.</p>

<p>You will be working on behalf of our client, who is the highest-traffic job website in the USA and has a presence in over 60 countries. Do you want to be part of an energetic and friendly international team who enjoy working together to deliver results and improve service? All whilst living in one of Europe’s most vibrant cities?</p>


<p>The Content Moderator will be responsible for maintaining the online reputation of the number one job site in the world while ensuring high standards of quality. You will monitor and apply rules and guidelines as set down by our client to determine if the content being communicated on their company profile is as effective as possible to drive applications from job-seekers.</p>

<p>It is important to maintain a good knowledge of the services the site provides and report all feedback on the client experience.</p>


<p><strong>Have you got what we’re looking for?</strong></p>

<ul><li>Fluency professionally proficient in English & Dutch.</li><li>Excellent communication skills to include verbal, written and listening</li><li>Ability to communicate complex concepts and issues effectively, selecting appropriate regional language and tone</li><li>Strong attention to detail, organisational skills and ability to clearly document work performed</li><li>Demonstrated work ethic, self-disciplined and professional demeanor</li><li>Ability to be coached and to incorporate feedback</li><li>Proficiency in Google G Suite or Microsoft Office Suite (Word, Excel, sheets etc.)</li><li>Leaving Cert or High School education</li><li>Experience in a content moderation, quality or contact center role desirable</li></ul>


<p><strong>What can Concentrix offer you?</strong></p>

<ul><li>Full time permanent contract with competitive OTE</li><li>Relocation Allowance of €1,250</li><li>20 days annual holiday + 9 statutory days entitlement</li><li>Career progression opportunities</li><li>Concentrix discount website with various offers against high street brands, holiday breaks and Dublin restaurants</li><li>Excellent company benefits including pension, life assurance, education allowance, discounts on gym memberships and discounted phone plans</li><li>Free parking and an on-site canteen</li></ul>

<p><strong>Why Dublin?</strong></p>

<p>Dublin doesn't really need much introduction! Ireland's capital is jam packed with history, sport, culture and entertainment and is frequently hailed as the friendliest city in Europe. 21st Century Dublin has a diverse population making Dublin a multicultural European community. And it's so easy to get here with over 60 airlines flying to from 175 destinations! What are you waiting for?</p>

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