Dutch Customer Care Agent for Eneco in Sofia, Bulgaria

Job description:

Description

Come work at Eneco as a Customer Care Agent in Sofia! Use your Dutch and English skills to provide exceptional service. Enjoy great benefits and flexible working conditions. Apply now!Handling incoming phone calls, chats and emails regarding: Invoices & reminders Payments (payment plans, costs for deferred payments) Rate changes Complaint handling (overcharged, overpaid) Retention General questions about contracts (start/end date) Relocation requests Responding to both practical and emotional customer needs Reporting to the team leader

Requirements

Education: Secondary school diploma required, bachelor's degree preferred Languages: Native Dutch (spoken and written) and communicative English Experience with CRM systems and strong PC skills Excellent writing skills with good structure and vocabulary Empathy, self-confidence, multitasking, strong communication skills, flexibility and motivation

Offer

Full-time or part-time contract optionsNo work on SundaysInitial paid training in 2 modulesPrivate health insuranceRelocation packagePerformance-based bonusHybrid work option