• Sector: Customer Service
  • Contract: Full time


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Dutch Customer Service Agent

Ireland » Dublin / Remote in Ireland

Job description:


As an agent within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline teammate, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude.

A teammate within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.

*Fluency in English and Dutch language required*

Core Duties:
• Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately (90%)
• Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%)
• Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)


Skills Required:
• Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
• Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
• Strong written (email) communication utilizing proper grammar and punctuation
• Ability to work independently while making sound business decisions on case information
• Well developed sense of urgency and follow-through
• Ability to multitask multiple systems, screens, and tasks during customer contacts
• Time Management and Adherence to schedules
• Ability to learn and adapt to new software technologies

12+ months customer service experience required


  • Competitive salary plus an annual performance-related bonus
  • PayPal company shares
  • 27 days paid annual leave, 9 paid public holidays and additional employee wellness days
  • An annual education allowance 
  • Award-winning training and a Career Development Programme
  • A relocation package to support you in your move to join us
  • A dynamic international work environment with teammates from 60+ nations.
  • Comprehensive health insurance and company pension
  • Once we are back in the office - An onsite gym, subsidised restaurants, games rooms, relaxation zones and lots more.