Dutch Customer Support | Hybrid Romania

Job description:

Description

Join our team as a Customer Support Representative with Dutch!︀︋︇️︄︊︉︋ ︂︆︄︄ ︁︁︎︌ ︈︂︇︍ ︈︆︅️︊︄︈︌︊︎︂︎You will work for our new client, a global provider of innovative e-mobility solutions, supporting car manufacturers, fleet managers, and electric vehicle users that, through advanced platforms and services, enables access to one of the largest charging networks in Europe and contributes to the transition toward sustainable mobility.In this role, you will be responsible for delivering high-quality support to customers via inbound channels (voice and email), with a focus on handling billing, account-related inquiries, and other customer service topics to ensure a smooth and positive customer experience.

Requirements

Your profile:Advanced (C1) level of DutchMedium (B2) level of English is mandatoryAvailability to work full-time, Monday to Friday, in shifts between 9:00 and 21:00, in a hybrid work setup based in our Bucharest officeStrong communication skills (both written and verbal)Good PC skills, including MS Office packagePrevious experience in customer service is preferredExperience in contract/account management is a plusExperience with billing, invoicing, or payment processes is an advantageProactive mindset and customer-oriented approachStrong organizational skills and ability to work independently

Offer

We offer:Stable job, in a multicultural fast-growing environmentAbove-average fixed salary, performance and tenure-based bonuses, depending on the positionMonthly meal ticketsFree access to our modern and fully-equipped employees' gym space in our office building in BucharestPrivate medical subscription coverageExtra health benefits: special discounts for dental care and optical services with our partnersReimbursement for your public transportation subscription, after the trial periodGym subscription reimbursement, after the trial periodFree subscription to the Bookster virtual libraryDedicated psychologist available for free sessionsSpecial discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many morePaid training and international career opportunitiesMultilingual exposure - improve your spoken and written language skillsCommunity projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long