Dutch Customer Support | Sports Brand

Job description:

Description

Take your career to the next level with Alorica!Are you fluent in Dutch and English and looking for an exciting career opportunity in Bulgaria? Join Alorica in Sofia and become part of an international team where your skills are valued, your development matters, and every day brings new opportunities to grow.Whether you're starting your career or looking for your next professional challenge, we'd love to meet you!What We OfferAt Alorica, we believe great people deserve great benefits!Competitive compensation packageMonthly performance bonus of up to €139 gross after your third monthAdditional health insurance, including dental coverage€30 monthly food vouchers€30 monthly transportation allowanceMultisport card (co-financed)Employee referral rewardsTraining to help you succeed in your roleA welcoming, multicultural work environmentOpportunities to develop your skills and grow professionallyYour Role:As a Dutch-Speaking Customer Support Specialist, you'll help deliver exceptional customer experiences while representing Alorica with professionalism and care.Your daily responsibilities will include:Supporting customers in Dutch through phone, chat, and emailProviding accurate information and resolving inquiries efficientlyHandling challenging situations with empathy, patience, and professionalismDelivering excellent customer experiences through effective communicationCollaborating with teammates to achieve individual and team goalsWhat We're Looking For:We're looking for enthusiastic, solution-oriented people who enjoy helping others.Essential requirements:Advanced Dutch and English language skillsCompleted secondary education (high school diploma)Excellent communication and interpersonal skillsStrong problem-solving and logical thinking abilitiesAbility to multitask and adapt to a fast-paced environmentA positive attitude and customer-focused mindsetFull-time availabilityPreferred qualifications:Previous customer service or contact center experience (not mandatory; training is provided)Familiarity with Microsoft Windows and web-based applicationsAbility to work efficiently across multiple browser tabsStrong teamwork and collaboration skillsWorkplace & ScheduleLocation: Sofia, BulgariaWork arrangement:The first two months are fully office-based to support training and onboarding.After this period, working from home may be possible depending on individual performance and results.Remote work is not guaranteed, and continued office attendance may be required.Working schedule:Full-time position with rotating shifts between 09:00 and 21:00Shift options: 09:00–18:00 or 12:00–21:00Monday to Sunday scheduling, with two days off per weekWhy Join Alorica?At Alorica, you're more than just an employee — you're part of a global community.You'll work alongside talented professionals from diverse backgrounds, gain valuable international experience, and develop skills that can help shape your future career.We believe in creating an environment where teamwork, personal growth, and great customer experiences go hand in hand.Your language skills can open the door to an exciting new opportunity in Sofia.Ready to Join Us?If you're ready to put your Dutch and English skills to work in an international environment, we want to hear from you!Apply today by submitting your CV in English and start building your future with Alorica!Data Protection NoticeAll personal data submitted during the recruitment process will be treated confidentially and used exclusively for recruitment purposes. Personal information will not be shared with third parties unless required by applicable law. Applicants may request access to or correction of their personal data by submitting a written request, in accordance with applicable data protection regulations.

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